Role: IT Desktop & Network Operations Engineer Location: Wrexham - 5 days onsite (non-negotiable) Start: ASAP The Opportunity We’re supporting a global organisation with a requirement for a hands-on IT Desktop & Network Operations Engineer to join an established onsite support team. This role sits within a highly regulated environment (manufacturing/laboratory setting) and requires someone comfortable working face-to-face with users, supporting business-critical systems and infrastructure. This is a practical, on-the-tools role - ideal for someone who enjoys being onsite, solving issues directly, and supporting a live operational environment. Key Responsibilities Provide 2nd line desktop and infrastructure support
Deliver face-to-face support to end users (including operational staff)
Support:
Windows OS installation & troubleshooting
Windows Server environments (Apply online only))
Active Directory & user admin
WSUS & patch management
Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs)
Support VMware, RDP, Citrix environments
Deliver device rollouts, upgrades, and enterprise-wide deployments
Work within a process-driven, regulated environment Required Skills 2-5+ years in IT Support / Desktop / Infrastructure roles
Strong 2nd line support capability
Experience with:
Windows OS & Server
Active Directory
Patch management (WSUS)
TCP/IP, DHCP, DNS
VMware / Citrix / RDP
Strong customer-facing skills
Comfortable working fully onsite Nice to Have Experience supporting:
Manufacturing environments
Pharmaceutical / life sciences
Laboratory or regulated environments