Location:Nottingham

Work Model:Hybrid - 3 days per week on site

Salary:Up to £85,000

Who youll be working with

Join a cross-functional Customer Experience tech team delivering a cloud contact centre platform for a financial services organisation. Youll work closely with Engineering, Security, Risk, and Product teams in a highly regulated, enterprise environment.

What youll be doing

A hands-on engineering role where youll:

• Design and build Amazon Connect contact flows and routing logic
• Deliver AI-driven capabilities (IVR, agent assist, Contact Lens)
• Integrate Connect with CRM, banking, and risk systems via APIs & Lambda
• Own real-time and historical reporting for ops and compliance
• Ensure solutions meet FCA, GDPR, and PCI-DSS requirements
• Support outbound campaigns and customer communication workflows
• Manage IaC deployments (Terraform/CloudFormation)
• Contribute to resilience, DR, and platform optimisation

What we need from you

• Strong hands-on Amazon Connect experience
• Background in regulated environments (FS, fintech, etc.)
• Experience building secure, compliant contact flows
• Integration experience using AWS Lambda, APIs, event-driven patterns
• Proficiency in Python or Node.js
• Knowledge of Contact Lens, reporting, and analytics
• Experience with Terraform or CloudFormation
• Good understanding of FCA/GDPR in customer contact environments

Whats in it for you

• End-to-end ownership of a modern cloud contact centre platform
• Exposure to AI-driven customer experience tech
• Complex, regulated environment with real impact
• Collaborative, cross-functional team