Job Title: Head of Professional Services Software / SaaS
Location: Fully Remote
Salary/Rate: £75,000 to £100,000 basic + c20% variable/bonus + benefits
Right to Work: This role is only open to people with the right to work in the UK

Head of Professional Services Software / SaaS
Are you a commercially minded Professional Services leader with experience scaling delivery teams in a fast-paced SaaS or software environment?
We are supporting a growing international software business in the search for a Head of Professional Services to lead their Professional Services, PMO, Implementation, and Customer Delivery functions.

This role is for a c£8m turnover c50 person company. They were recently acquired by a large company, and this role will provide the potential opportunity to progress into a Group-level Professional Services role. In this role you will manage a team of 6 engineer and report ot the MD.

This is a strategic leadership role for someone who combines strong operational delivery expertise with commercial acumen and a hands-on, player-coach approach.

You will be responsible for improving utilisation, strengthening delivery processes, driving services profitability, and ensuring successful customer implementations across a complex enterprise software environment.
Backed by a global software group, this business offers the pace and agility of an SME with the support of an international organisation.

The Role - Head of Professional Services Software / SaaS
Lead and develop the Professional Services, PMO and Implementation teams
Improve utilisation, resource planning and services profitability
Own services revenue targets, forecasting and pipeline management
Develop project estimates, SOWs, proposals and change controls
Drive implementation methodology, governance and delivery best practice
Partner with Sales, Product and Customer Success to identify growth opportunities
Support complex customer implementations, onboarding and migrations
Build scalable processes, performance standards and operational excellence

Head of Professional Services Software / SaaS - About You
Proven experience leading Professional Services or Delivery teams within a software or SaaS business
Strong commercial understanding of utilisation, services revenue, project profitability and delivery performance
Experience improving PMO discipline, implementation methodology and delivery processes
Strong stakeholder management and customer-facing consulting skills
Comfortable operating in a fast-paced, high-growth SME or PE-backed environment
Backgrounds in ERP, enterprise SaaS, engineering software, compliance, logistics, healthcare tech or other implementation-led software environments are highly relevant

Head of Professional Services Software / SaaS - Why Apply?
Strategic leadership role within a growing international software group
Opportunity to shape and scale a best-in-class Professional Services function
High visibility role with strong influence across the wider business
Hybrid / remote working flexibility
Competitive salary plus bonus
Long-term growth opportunity

If you are a Head of Professional Services, Professional Services Director, Head of Delivery, Head of Implementations, Consulting Director or Services Leader looking for your next challenge, we would love to hear from you.

If you have any specific questions about this Head of Professional Services Software / SaaS role, please contact David on (phone number removed)/(url removed)