What’s in it for you \* Exposure to global IT operations across multiple locations \* Hands-on experience with Microsoft 365, cloud tech and security initiatives \* Opportunity to work on projects and service improvements, not just support tickets \* A role with autonomy, variety and real impact \* Clear progression into senior support or engineering roles What you’ll be doing \* Delivering 1st and 2nd line support to users (remote and occasional on-site) \* Troubleshooting hardware, software, networking and M365 issues \* Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID) \* Supporting endpoint management (Intune) \* Handling IT equipment lifecycle (setup, deployment, maintenance) \* Working with partners on incident resolution and escalations \* Contributing to IT projects, upgrades and improvements \* Maintaining documentation and identifying ways to improve services Must-haves \* 1–3 years in IT support / service desk / MSP \* Strong knowledge of Microsoft 365 \* Experience with Windows and Apple devices \* Understanding of Azure AD / Entra ID \* Strong problem-solving and communication skills \* Able to manage workload, take ownership and work independently Nice to have \* Experience with Intune or endpoint management tools \* Awareness of ITIL practices \* Basic cybersecurity knowledge \* Experience in a multi-site or global environment \* Involvement in IT projects or improvements