Business Systems Analyst - Cardiff (Hybrid) - £40,000 - £50,000 Job Profile Yolk Recruitment are supporting an ambitious and growing international business in Cardiff with the hire of a Business Systems Analyst. This is a brilliant opportunity for someone who enjoys improving how businesses operate through smarter systems, better processes, and practical use of AI. The business is entering a major growth phase and investing heavily in how technology supports its operations. They are looking for someone who can assess how the business currently uses its systems, identify where improvements can be made, and help introduce better ways of working across teams. This is a business-facing technology role focused on optimisation, adoption and efficiency. If you enjoy solving operational problems, improving systems, and exploring how AI can reduce manual workload and improve reporting, this will be a strong fit. What you’ll be doing: Gather requirements from teams across the business to understand operational challenges and opportunities
Review current systems and technologies including HubSpot and identify areas for improvement
Improve how teams use existing tools to maximise value and efficiency
Identify manual or repetitive processes that can be streamlined using AI and automation tools
Support the rollout and adoption of new digital tools across the business
Improve reporting processes and help teams access better business insight
Work closely with external technology partners and internal stakeholders
Help shape how the business uses AI in practical, commercial waysWhat we’re looking for: Experience in a Business Analyst, Systems Analyst, Digital Transformation or Technology Operations role
Strong experience gathering business requirements and improving business processes
Exposure to CRM platforms such as HubSpot
Strong interest in AI and how it can be used to improve operational efficiency
Experience with workflow automation tools is highly beneficial
Strong stakeholder communication skills
Commercial mindset with a practical approach to problem solvingWhy apply? This is an opportunity to join a business at an exciting point of growth and play a key role in how it evolves operationally through better systems, better processes and practical AI adoption. It’s a chance to build real ownership, influence internal change, and shape how technology supports the wider business. If you’re naturally curious, solutions-focused, and enjoy making things work better, we’d love to hear from you