Junior entry level 1st Line IT Service Desk Analyst

Location: North-East Essex

Are you looking for your first role in IT?

Want to work somewhere you can grow & great training?

An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.

This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation.

They are looking for someone who is reliable, has a great attitude and a passion for IT.

They are also looking for someone who has good communication and problem-solving skills.

They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team.

Responsibilities

1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you:

Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.