Overview

We are seeking an experienced IT Manager to take ownership of the organisation’s IT infrastructure, core systems, and technology services.

This role blends hands-on technical leadership with responsibility for infrastructure stability, cybersecurity, cloud platforms, and business-critical applications including the Synchro ERP system. You will ensure technology services are secure, resilient, and aligned with business needs while delivering a high-quality user experience across the organisation.

Key Responsibilities

Technical Leadership & Support

• Provide senior-level technical support across business-critical systems
• Troubleshoot complex infrastructure, networking, and application issues
• Oversee Windows Server environments, Active Directory, Group Policy, DNS/DHCP, and file services
• Administer Microsoft 365 services including Exchange Online, SharePoint and Teams
• Manage endpoint protection, patching, and security controls

Infrastructure, Cloud & Systems

• Lead infrastructure improvements, upgrades, and system changes
• Manage virtualisation platforms including VMware and Hyper-V
• Oversee cloud services across Azure and AWS
• Maintain secure network architecture including firewalls and SAN storage

Cybersecurity, Resilience & Compliance

• Drive continuous improvement in security posture and risk management
• Support compliance initiatives such as Cyber Essentials and ISO 27001
• Develop and maintain disaster recovery and business continuity arrangements
• Investigate incidents and implement long-term preventative measures

ERP & Business Systems

• Support and maintain the Synchro ERP platform
• Act as the technical interface between internal teams and external support partners
• Support user access, system performance, and continuous improvement
• Develop SSRS reports to support KPI tracking and management insight

Vendors, Documentation & Improvement

• Maintain technical documentation, SOPs, and knowledge bases
• Manage supplier relationships and IT procurement
• Recommend and deliver technology changes aligned with business objectives

Skills & Experience

• Strong background in IT infrastructure and enterprise support
• Experience with Windows Server, virtualisation, cloud platforms, and Microsoft 365
• Strong understanding of networking, security controls, and systems administration
• ERP support experience, including SQL reporting
• Confident communication skills and strong problem-solving ability

Desirable

• Experience with Synchro ERP
• Knowledge of ITIL or cybersecurity frameworks