About the Role

Key Account Administrator

About the Role

We re looking for a highly organised and proactive Key Account Administrator to join Panda, supporting the coordination and processing of contracts for our Key Account customers.

Working closely with Key Account Managers and Corporate Accounts teams, you ll play an important role in keeping customer contracts moving, maintaining accurate data, and supporting a smooth customer experience from set-up through to ongoing account support.

This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering reliable, high-quality administration.

As a Key Account Administrator, you ll support a busy commercial team, helping ensure contracts, customer information, leads, documentation, and queries are processed accurately and efficiently.

What You ll Be Doing

You ll be responsible for:

• Managing and processing new and existing sales contracts within the AMCS system
• Ensuring contract and customer data is accurate and aligned with internal processes
• Maintaining and updating sales leads within the CRM system
• Working closely with Key Account Managers to provide regular updates and support timely contract delivery
• Keeping supplier and customer information up to date across company systems
• Carrying out credit checks and ensuring information provided is accurate and complete
• Liaising with subcontractors to ensure bins are delivered on time for customers
• Generating Waste Transfer Notes for customers outside of the annual renewal cycle
• Overseeing the Major Accounts inbox, ensuring queries are handled efficiently or directed to the correct team
• Preparing and processing documentation promptly to support customer and operational requirements
• Resolving invoice queries in partnership with finance teams and helping identify recurring issues
• Distributing inbound web and phone leads to the relevant sales teams
• Ensuring all leads are logged accurately within CRM
• Providing wider sales administration support, including logging quotes, producing Power BI reports, and assisting with new mobilisation rollouts

What We re Looking For

We re looking for someone who is organised, accurate, and confident working with multiple priorities.

You ll ideally bring:

• Previous experience in an administrative, sales support, customer support, or similar role
• Experience working in a fast-paced environment
• Strong attention to detail and accuracy when handling data and documentation
• Excellent time-management and organisational skills
• Confident communication skills, both written and verbal
• A proactive and helpful approach to supporting colleagues and customers
• Motivation to develop your own skills and contribute to a team
• Experience using CRM systems would be desirable
• Knowledge of the waste, recycling, logistics, or environmental services sector would be advantageous, but is not essential

Why Join Panda?

This Key Account Administrator role offers the chance to be part of a busy, customer-focused commercial team where accuracy, service, and teamwork really matter.

You ll have the opportunity to build strong knowledge of our systems, customers, and contracts while supporting key business activity across the wider sales function.

This is a great opportunity for someone looking to develop their career in sales administration, customer coordination, or key account support within a growing and operationally focused business.

About Us

We are Panda. We value waste.

We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)