Role: Technical Operations Manager
Type: Permanent
Salary: £75,000-£85,000
Location: Hyrbid, remote with occassional travel to London (flexible)

I’m working with an innovative health technology business on a really exciting opportunity for a Technical Operations Manager to lead their support and deployment function across a suite of advanced imaging and diagnostic solutions.

This role would suit someone with a strong background in technical support, solutions engineering or technical operations leadership, ideally within healthtech, medical imaging or another regulated environment. You’d be responsible for leading a team of engineers, overseeing deployments and upgrades, managing complex technical escalations, and helping to shape the overall support function as the business continues to grow.

It’s a broad role that combines leadership, operational oversight and hands-on technical input. They’re looking for someone who can mentor and develop a team, drive process improvements, stay calm under pressure, and still get involved in more complex issues when needed.

Key experience they’re looking for includes:

• Previous experience leading technical support or solutions engineering teams
• Strong knowledge of networking, hardware, software support and troubleshooting
• Experience with DICOM and HL7 essential
• PACS or medical imaging environments
• Good knowledge of Microsoft SQL Server, Windows Server and Azure
• Experience using Zendesk or similar ticketing / support platforms
• Ability to manage high-level escalations and maintain strong client relationships
• Comfortable working in a fast-paced, high-pressure environment
• UK-based with right to work in the UK

It’s a great opportunity to join a business working at the cutting edge of healthcare technology. You’ll have the chance to lead an important function, work closely with technical and product teams, and make a real impact on service delivery, process improvement and team development.