German-Speaking Ferry Booking Representative / Sales Support

Location: Dover (Office-based)Salary: Up to £30,000 per annumHours: Full-time, Monday-Friday + occasional weekends/bank holidays

Our client, a well-established and growing business based near Dover, is seeking a German-speaking Ferry Booking Representative / Sales Support professional to join their friendly and busy team of six. This is an excellent opportunity for a customer-focused individual with strong language skills to work in an international, fast-paced environment.

The Role

You’ll be responsible for supporting English and German-speaking customers with ferry bookings while providing high-quality sales and administrative support. This role is ideal for someone who enjoys problem-solving, multitasking, and delivering outstanding customer service.

Key Responsibilities

• Handle ferry booking enquiries from German and English-speaking customers via phone, email, and live chat
• Process bookings accurately and charge jobs for handover to the Administration team
• Advise customers on ferry routes, schedules, pricing, and additional services
• Amend or cancel bookings in line with company policies
• Analyse customer needs and upsell suitable travel options where appropriate
• Maintain accurate records and ensure regulatory compliance
• Liaise with finance and operations teams to support seamless service delivery
• Deliver a consistently professional and friendly customer experience

Skills & Experience

• Fluent or proficient in German (essential)
• Strong verbal and written communication skills in both German and English
• Highly organised with excellent attention to detail
• Confident working independently and as part of a team
• Comfortable working in a busy, customer-facing environment

Hours of Work

• Monday-Friday:
  • 8:00am-5:00pm (3 weeks out of 4)
  • 8:30am-5:30pm (1 week out of 4)
• One Saturday morning in 6 (9:00am-12:00pm)
• One UK Bank Holiday (9:00am-12:00pm)

Benefits

• Salary up to £30,000 per year
• Company pension
• Free on-site parking
• 22 days annual leave plus 8 Bank Holidays
• Office-based role near Dover

Apply Now

If you’re a German-speaking professional looking to develop your career in customer service and sales support, we’d love to hear from you. Apply today to join a supportive team working with international clients.