Job Description

As a Systems Project Manager, you will become an integral part of a fast‑paced and collaborative IT team. The primary focus of the role is the delivery of MLL’s CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives.

Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business.

Job Requirements

Skills and Competencies-

• Exceptional stakeholder management and influencing skills
• Excellent communication (written and verbal) skills and ability to present at both technical and executive level
• Ability to translate technical detail into business-friendly language
• MS Office skills, including MS Project, MS Visio and MS PowerPoint
• Solid understanding of software architectures, applications and data migration concepts
• Strong analytical approach to identifying issues and driving solutions
• Highly motivated and driven individual to deliver against Project strict deadlines
• Calm, organised and decisive under pressure

Qualifications and Experience-

• Proven experience as a Project Manager delivering software or systems migrations
• PRINCE2, AgilePM or equivalent project management certifications (desirable)
• Experience working with third-party vendors and system integrators
• Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment
• Knowledge of telecoms sales, delivery and support to underpin project deliverables

Job Responsibilities

• Deliver a migration from and to a new internal CRM/CMDB/ITSM platform
• Support cost saving initiative Projects (where required)
• Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls
• Strict change and exception management controls
• Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables
• Coordinate data migration, cleansing, system integration, testing and cutover activities
• Ensure a smooth transition to operational support teams including the coordination of training and regular business communication
• Deliver the project ensuring it is aligned with the MLL compliance requirements

Job Benefits

• Pension Scheme
• Life Assurance
• Health & Dental Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 Days Holiday & Holiday Buy Scheme
• Social Activities

At MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families.

MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation.