Join Ofwats IT Team as a M365 Administrator and Support Engineer This is an FTC appointment for 18 months. \*Office Location: Birmingham (B5 4UA) with hybrid working\ About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commissions final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. Were also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If youre passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role We are looking for an experienced Microsoft 365 Administrator & L2 Support Engineer to take ownership of our M365 platform, with a strong focus on SharePoint Online, Power Platform, and Microsoft Entra ID. You will be responsible for platform administration, security, troubleshooting, and driving best practice across collaboration and identity services. This is a hands on technical role ideal for someone who enjoys problem solving, improving systems, and supporting business users. About You Below are some of the key essential experience, skills & knowledge required for this post: 1.Lead Criteria 1: Strong hands-on experience with: a.SharePoint Online administration b.Power Platform (Power Apps, Power Automate) c.Microsoft Entra ID (identity, security, Conditional Access) 2.Lead Criteria 2: Strong troubleshooting, diagnostic and analytical skills used in supporting a M365 environment. 3.Good understanding of Teams, Exchange Online, and related M365 services. 4.Knowledge of M365 security & compliance tools. 5.Scripting skills for automation and administration. 6.Ability to document processes and create knowledge base content. Why You Should Join Us People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices. Excellent employer pension contributions of nearly 29%. 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline. Closing date: 23.55 on 13 May 2026