Keep our network moving. Lead a high-performing team. Be our next Network Support Team Leader.

At Intercity, were passionate about delivering an exceptional customer experience and our Network Operations Centre plays a critical role in making that happen. Were looking for a people-focused Network Support Team Leader to lead, develop, and manage our NOC team, ensuring the right resources are in place to deliver reliable, responsive support around the clock.

This role suits someone who enjoys leading people, managing performance, and keeping operations running smoothly, with the technical understanding to ask the right questions and support effective decision-making.

If you thrive in a fast-paced operational environment and take pride in building strong, capable teams, this could be the ideal next step for you.

About the role

As our Network Support Team Leader, youll have day-to-day responsibility for the performance, development, and wellbeing of our Tier 2 NOC engineers. Youll ensure the team is effectively resourced, supported, and aligned to deliver against SLAs and customer expectations.

This is a hands-on leadership role, combining people management, operational oversight, and stakeholder engagement. While technical knowledge is important, your primary focus will be leading people, managing workloads, and driving consistent service standards.

This role is office-based in Bolton. The site operates 24/7, so flexibility is required to support operational needs, rota management, and incident response.

Key Responsibilitiesas a Network Support Team Leader:

• Leading, coaching, and performance-managing a team of NOC Operators, creating a positive, accountable, and high-performing environment
• Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation
• Supporting recruitment, onboarding, training, and ongoing development of the team
• Acting as an escalation point for operational issues, supporting engineers through effective triage and decision-making
• Ensuring operational processes, including Change Management, are followed and continuously improved
• Reviewing service performance with customers and internal stakeholders, identifying risks and opportunities for improvement
• Producing clear operational reports and insights to support decision-making
• Supporting incident response and major issue management when required
• Working closely with wider Operations leadership to continuously improve service delivery

Experience & Knowledge

• Proven experience leading or supervising teams in an IT operations or service delivery environment
• Strong background in rota management, workload planning, and performance management
• Experience working within a Network Operations Centre or similar 24/7 operational setting
• Good technical understanding of NOC environments, with confidence supporting escalations (not necessarily hands-on engineering)
• Experience producing and interpreting operational reports and service metrics
• Confident communicator, able to work with customers and stakeholders at all levels

Skills & Behaviours

• People-first leadership style with the confidence to challenge, coach, and support
• Organised and structured, with a strong grip on priorities and resource planning
• Calm and decisive under pressure
• Honest, approachable, and respected by teammates
• Passionate about developing others and building stable, capable teams

What We Offer:

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About The Company

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• Employer of the Year 2025 - British Business Excellence Award
• Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.