Senior Support Services Engineer - Audio Visual / IT Support

London (with occasional travel)
Full-Time | Permanent
£32,000 to £37,000 per annum

Are you a technically strong AV professional looking to step up into a senior support role? Do you thrive on solving complex technical challenges, supporting high-end AV and IT systems, and mentoring others to deliver exceptional service?

Our client, an established and innovative provider of integrated audio-visual and collaboration solutions, is seeking a Senior Support Services Engineer to become a key player within their growing service and support division.

About the Role

As the Senior Support Services Engineer, you will act as the go-to technical expert for both clients and junior team members. You’ll take the lead on complex fault-finding, escalations, and preventative maintenance, while helping to build a culture of excellence in service delivery.

Your day-to-day will include:

• Troubleshooting and resolving issues across AV systems, video conferencing platforms, networks, and control systems (Crestron, QSC, Yealink, Neat, Bose).
• Providing first-class support both remotely and on-site, ensuring timely and effective resolution of client service tickets.
• Configuring and programming systems to meet evolving client needs.
• Conducting preventative maintenance and system health checks to reduce downtime and ensure optimal performance.
• Acting as an escalation point and mentoring junior engineers, providing training and technical guidance.
• Supporting system documentation and creating clear, professional guides and client reports.
• Playing a key role in ongoing support system development, remote access tools, and continuous improvement.

What the Client is Looking For

To thrive in this role, you’ll need a blend of technical expertise, problem-solving ability, and a service-focused mindset. We’re looking for someone who is both methodical and personable, with the ability to communicate complex issues in a calm and professional manner.

Essential Experience/Skills:

• Proven experience supporting and troubleshooting AV and IT systems in field and/or office-based roles.
• Strong technical knowledge of video conferencing (Teams, Zoom, Webex), networking, audio systems, and control platforms (Crestron, QSC, etc.).
• Comfortable responding to and managing service tickets using platforms like Freshdesk (or similar).
• Experience in configuring, installing, and supporting AV solutions in client-facing environments.
• A positive, proactive attitude and the ability to mentor junior colleagues effectively.

Desirable:

• Industry certifications such as CTS (Certified Technology Specialist), QSC or Crestron training.
• Experience working with platforms such as Yealink, Neat, DSPs, or similar AV technologies.

Why Join Our Client?

This is a fantastic opportunity to join a company that:

• Values professionalism without corporate stiffness - you’ll be part of a supportive and passionate team.
• Offers the chance to work on exciting projects with high-profile clients and evolving technologies.
• Encourages continuous learning and career progression, with regular training and technical development opportunities.
• Provides a platform to have your voice heard and make a tangible impact on support processes and client success.

INDAV

Join a market leader in high-end AV and smart home solutions and take your career to the next level. Apply now!

You can be a:
Senior AV Engineer | Senior Audio Visual Engineer | Crestron | Control4 | Lutron | High-End AV Installer | IP Networking | Smart Home Automation | Luxury AV Systems | Home Cinema Installation | Super-Prime Residential AV