DIGITAL EXPERIENCE PARTNER / DIGITAL MARKETING SPECIALIST

Up to £50,000+Excellent Staff Bens including 35 Days Holiday/Strong Company Pension&Life Assurance/Private Healthcare including Dental,Physio, Eye Tests/Buy&Sell Additional Annual Leave

Hybrid/2 Days Onsite/3 Days Work for Home

Our Client is looking for a driven, proactive, and innovative Digital Media Specialist.You will need to be a confident Self-Starter, capable of owning your workload End-to-End. This dynamic role will require you to use your passion for Digital Technology, your Drive to Deliver an Excellent Customer Experience, and your thirst for knowledge to Proactively Seek & Deliver Digital Solutions that Improves Services & Processes. The Ideal Candidate will have Exceptional Attention to Detail, Strong Stakeholder Communication Skills & Ability to Work Independently to Tight Timelines.

About The Role:

• Providing Beneficial & Accessible Solutions to Enhance Digital Services for Clients & Colleagues is a Key Part of the Strategic Vision.
• Engage with Stakeholders & Colleagues to Understand Future Digital Requirements
• Research Digital Solutions & Articulate Opportunities to Enhance Services & Processes
• Work Closely with IT & Communications Teams, to Deliver High Quality Digital Solutions & Engaging Content
• Shape Digital Solutions to Ensure Smooth & User-Friendly Customer Journey & Excellent Customer Experience
• Provide Digital Performance Reporting & Analysis
• Work with IT Colleagues to Troubleshoot & Fix Website & Portal Issues
• Engage with Suppliers
• Respond to Client & Colleague Feedback & Requests and Make Changes as & when appropriate
• Write Test Scripts & Undertake Thorough Testing of Solutions & Fixes

Demonstrable Experience of Digital Media Partner would include:

• WordPress CMS:Hands-On Experience Building, Maintaining & Developing Websites using Page-Builder Tools such as Breakdance, Elementor (or similar)
• End-to-End Website & Digital Systems Delivery:From Concept & Design Through to launch, Adhering to Brand Guidelines & Working to Tight Deadlines with Minimal Supervision, with Ability to Provide Mock-Ups to Stakeholders
• Adobe Creative Suite: Proficient in Photoshop, Illustrator & InDesign (or equivalent) for Producing On-Brand Digital & Print-Ready Assets
• Systems Thinking: Ability to Understand, Evaluate & Improve Digital Systems that serve Both Internal Colleagues & External Users, Identifying How Changes in One Area can Affect Others
• Analytics & User Insight: Confident Using HotJar & Google Analytics to Interpret User Behaviour, Generate Actionable Insight & Report on Digital Performance
• SEO Best Practice:Working Knowledge of On-Page & Technical SEO, including Metadata, Site Structure, Page Speed & Search Visibility
• Web Accessibility: Solid Understanding of WCAG 2.1 AA Standards & How to Apply Them in Practice across Websites, Content & Digital Products
• UX/UI Design: Experience Creating User-Centred Digital Experiences, from Wireframing & Prototyping through to Final Implementation, with an eye for Clean, Intuitive Design
• Customer Portal / Internal CMS Ownership: Proven Experience Acting as Product Owner for Customer-Facing or Internal Portal, including Content Governance, User Management & Continuous Improvement
• Familiarity with RESTful APIs
• Experience with Email Marketing Platforms (eg Twilio, Sendgrid, Mailchimp, Campaign Monitor) & CRM-Integrated Digital Communications
• Ideally some experience Migrating Digital Systems such as Portal Applications & Websites

Searches:Digital Media /Digital Experience Partner / Digital Experience Service Partner / DX Partner /Digital Consulting / User Experience (UX) / Digital Marketing / Content Manager / Customer Experience Manager / Digital Strategy UX/UI / WordPress