£30,000 to 50,000 GBP
Bonus
Onsite WORKING
Location: Cheltenham , Gloucester, South West - United Kingdom Type: Permanent

Cloud Operations Engineer / Lead Engineer (Multiple Roles)

Location: Cheltenham (Onsite, 5 days per week)

Levels: Multiple hires (junior to senior)

Eligibility: UK Citizen and eligible for SC clearance

Working Pattern: 24/7 shift-based operational environment

Package: Competitive salary depending on experience plus shift allowance

Overview
We are hiring multiple Cloud Operations Engineers and Lead Engineers to join a highly secure, mission-critical cloud operations team.

The role is open to a broad range of backgrounds, including Computer Science graduates, Linux-focused infrastructure engineers, Kubernetes/platform engineers, and individuals from live service or service desk environments with strong incident management experience.

This is a hands-on operational engineering role focused on maintaining stability, availability, and performance of a complex, secure cloud platform operating at scale.

Key Responsibilities

• Provide frontline operational support for secure cloud infrastructure and platform users
• Troubleshoot and resolve critical incidents across live production systems
• Lead or support incident response, escalation, and coordination during shifts
• Operate within a 24/7 rota supporting high-priority workloads and services
• Follow, maintain, and improve operational runbooks and incident procedures
• Identify opportunities to reduce operational toil and improve service reliability
• Support mentoring and knowledge sharing for junior engineers (senior roles)
• Engage with internal stakeholders and third parties during critical incidents

Technical Environment

• Linux (strong hands-on experience required)
• Kubernetes (deployment, troubleshooting, and platform support)
• Infrastructure as Code (Terraform or similar tools)
• Cloud-native networking and system troubleshooting
• Observability and monitoring tools
• APIs and integration services
• Secure, restricted, air-gapped cloud environments

Required Experience

• Strong experience working with Linux-based systems in production environments
• Background in live service support, infrastructure operations, or platform engineering
• Experience troubleshooting system, application, or network-level issues
• Exposure to Kubernetes and/or containerised environments
• Understanding of infrastructure, networking, and operational support principles
• Ability to operate in high-pressure, incident-driven environments
• Willingness to learn and operate within highly secure cloud architectures

Desirable Experience

• Kubernetes administration or advanced troubleshooting experience
• Infrastructure as Code experience (Terraform or similar)
• Exposure to observability and monitoring platforms
• Experience working in 24/7 operational environments
• Prior experience coordinating shifts or leading small technical teams

deep expertise in secure cloud operations, Kubernetes platforms, and large-scale infrastructure engineering.

Reference: AMC-AQU-COEC

Postcode: GL52

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