Technical Support Engineer – Boilers & Renewables Job Title: Technical Support Engineer – Boilers & Renewables Job reference Number: (phone number removed) Office Based: Lisburn Basic Salary: £40,000 - £45,000 Benefits: Comprehensive benefit package The role of the Technical Support Engineer – Boilers & Renewables will involve: \* Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps \* The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products \* The remainder of your time offering technical support to internal stakeholders \* Fielding inbound telephone queries and provide appropriate solutions \* Carry out product training and familiarisation for both colleagues and customers \* Prompt and accurate reporting to the Customer Care Manager \* Ensure compliance with health and safety procedures The ideal applicant will be a Technical Support Engineer – Boilers & Renewables with: \* Must have experience within the plumbing, heating and renewables sector \* Would be ideal to have knowledge specifically in renewables, heat pumps and air sourced heat pumps however open \* May be open to one of the following or closely related: engineer, installer, technical support, technical engineers, technical advisors, \* Positive telephone manor with the ability to resolve customer queries in a professional manor \* IT literate (Microsoft Office) \* Excellent communication skills both written and verbal \* Stable career history Mitchell Maguire is a specialist technical construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and specification positions within: Technical Support Engineer, Technical Advisor, Technical Support, Engineer, Consultant, Support, Boilers, Cylinder, Water Heating Systems, Heat Pumps, Air Source Heat Pump, Renewables, HVAC, Domestic Boilers, Plumbing & Heating, Merchants, Installers, Contractor, Location: Lisburn Office