HALO ITSM Configuration Specialist

Contract Outside IR35 9 Months Remote / Hybrid

We are looking for an experienced HALO ITSM Configuration Specialist to take ownership of end-to-end service design and delivery across multiple business departments. This is not a support role this is a hands-on, high-impact position where you will shape, build and optimise workflows that drive real operational change.

You will be responsible for translating business needs into fully configured, scalable HALO services, owning the lifecycle from discovery through to deployment.

The Role

This is a true end-to-end delivery role combining business analysis, stakeholder engagement and deep HALO configuration expertise.

You will work directly with department heads to design and build services from the ground up, creating structured workflows that improve efficiency, visibility and service delivery across the organisation.

There is no separate BA or development team you own the process.

What You ll Be Doing

• Leading requirements workshops and discovery sessions with stakeholders

• Designing and building HALO services from scratch, including:

  • Ticket types
  • Complex workflows
  • SLA structures
  • Custom fields and portal forms

• Creating advanced approval workflows with conditional logic and multi-stage routing

• Configuring and optimising end-to-end service workflows across multiple departments

• Implementing API integrations (e.g. SharePoint, Azure DevOps, webhooks)

• Taking services through Dev Test UAT Deployment

• Managing UAT cycles and stakeholder feedback

• Producing clear service documentation and configuration design specs

• Supporting early-life deployment and continuous improvement

Programme Overview

You ll be part of a major rollout programme delivering:

• 80+ new services across multiple departments
• 100+ enhancements to existing workflows
• A mix of simple request flows through to highly complex, multi-stage workflows with integrations

This is a high-volume, workflow-heavy environment, ideal for someone who thrives on building structured, scalable service models.

What We re Looking For

Essential Experience

• Strong, hands-on experience with HALO ITSM configuration
• Proven track record building workflows, approval chains and service structures
• Ability to translate business requirements into practical, efficient workflows
• Experience running stakeholder workshops and discovery sessions
• Strong understanding of workflow logic, routing, and automation design
• Experience coordinating UAT across multiple teams
• Ability to work independently and take full ownership of delivery
• Experience onboarding departments onto an ITSM platform

Highly Desirable

• Experience with API integrations within HALO (REST, webhooks, Azure DevOps, SharePoint)
• ITIL understanding or certification
• Experience working in multi-department ITSM transformation programmes

Apply Now

If you are a HALO specialist who thrives on building workflows and delivering end-to-end service design, we want to hear from you.

Please submit your CV along with a brief summary of your HALO experience and thetypes of workflows/services you ve built.