Product and Experience Design Manager

London - 2x days per week

£75,000 - £85,000 per annum +benefits

Permanent

A well-established, purpose-driven membership organisation is embarking on a significant technology and digital transformation and is seeking an experienced Product and Experience Design Manager to lead the evolution of its product and design capability. This is a pivotal leadership role, offering the opportunity to shape a truly product-led culture while improving outcomes for members, students, and internal users.

You’ll play a critical role in moving the organisation from a relatively immature product environment to a more mature, value-driven, and user-centred model. Balancing strategic direction with hands-on delivery, you’ll set the standards for product excellence while actively engaging in prioritisation, backlog management, and day-to-day product decision-making.

The Role

As Product and Experience Design Manager, you’ll lead a multidisciplinary team across product ownership, analysis, and experience design. You’ll define and drive a clear product vision and ensure best-practice product and design thinking is embedded across the delivery lifecycle.

This role requires someone who is product-first, pragmatic, and confident rolling up their sleeves - shaping roadmaps, refining backlogs, and ensuring priorities are aligned to customer value, organisational strategy, and technical sustainability.

Key responsibilities include:

• Owning and evolving the product vision, experience strategy, and roadmap across digital and enterprise platforms
• Driving a shift from an immature product environment to one underpinned by clear frameworks, consistent ways of working, and measurable outcomes
• Leading end-to-end prioritisation, ensuring backlogs focus on value, user impact, and reduction of technical debt
• Embedding strong product management and user-centred design practices into discovery, delivery, and continuous improvement
• Line managing and developing Product Owners, Analysts, and Experience Designers, creating a high-performing and collaborative team culture
• Championing the voice of the user through research, data, and continuous feedback loops
• Establishing governance around product, design quality, accessibility, and experience consistency
• Working closely with Engineering, Delivery, Architecture, and senior stakeholders to balance innovation, optimisation, and platform health

We’re seeking a confident and hands-on product leader who brings:

• A strong product-first mindset, with proven experience leading product and design in complex organisations
• Demonstrated success taking teams and organisations from low product maturity to more mature, product-led ways of working
• Experience owning roadmaps, managing backlogs, and making clear, evidence-based prioritisation decisions
• A background leading multidisciplinary teams across product management, UX/UI, and analysis
• Deep understanding of user-centred design, accessibility, and experience best practices
• Confidence operating in evolving or ambiguous environments, bringing clarity and structure where needed
• Strong stakeholder management skills, with the ability to influence at all levels
• Experience working in agile or product-led delivery environments

This is an excellent opportunity to shape how product thinking, experience design, and customer value are embedded across the organisation. Joining at a time of meaningful transformation, you’ll have genuine influence over how products are conceived, prioritised, and delivered for years to come