In this role Salesforce isnt just a system its the backbone of how customers experience the business.

As Salesforce Product Manager, youll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. Youll be the person connecting vision to delivery defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle.

The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate.

Whats in it for you

• Up to £90,000 basic salary
• Hybrid working model
• 25 days holiday
• Company pension
• Wider benefits package
• Ongoing training and development
• The opportunity to shape and own a key customer platform

What youll be doing as Salesforce Product Manager

• Own and evolve the Salesforce Service Cloud product roadmap
• Work with stakeholders across customer service, operations and digital teams to understand priorities
• Translate business and user needs into clear features and delivery backlogs
• Define user stories, acceptance criteria and priorities to maximise customer value
• Collaborate with delivery teams and third-party partners to ensure high-quality outcomes
• Use data, insight and feedback to drive continuous platform improvement
• Maintain product documentation, release notes and adoption materials
• Support the rollout and adoption of new Salesforce functionality
• Coach and mentor Salesforce administrators and platform users

What youll bring to the team as Salesforce Product Manager

• Proven experience as a Product Manager or Product Owner
• Strong hands-on experience with Salesforce Service Cloud
• Experience working in customer-focused environments
• Ability to translate complex requirements into clear, prioritised outcomes
• Strong stakeholder engagement and communication skills
• A product-led, outcome-focused mindset
• Experience working with cross-functional teams and delivery partners

To apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.

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