Individual Rights Specialist / Compliance Administrator - Ocado Logistics

Location: Hybrid, Hatfield

Department: People Services

Reports to: Service Assurance Lead

This role is ideal for someone with a background in compliance, governance, legal administration, or HR operations who enjoys working with processes, handling sensitive information, and ensuring things are done the right way. The role involves managing employee rights and statutory requests across a workforce of over 16,000 colleagues, ensuring all requests are handled accurately, securely, and in line with legal and regulatory requirements.

Responsibilities

• Manage individual rights and statutory requests, including data subject access requests (DSARs)
• Handle Police DP Requests and other individual rights requests
• Ensure all requests are completed accurately and within agreed timelines
• Maintain clear documentation, templates, and audit trails for all cases
• Collaborate with stakeholders across People, Legal and IT to ensure consistent and compliant processes
• Identify process improvements and help streamline workflows
• Support audits and ensure all activity aligns with GDPR and internal policies

Qualifications

• Experience in compliance, governance, legal administration, HR operations, or a regulated administrative environment
• Experience working with sensitive data and understanding importance of confidentiality and accuracy
• Excellent attention to detail and strong written communication skills
• Comfortable interpreting policies or regulations and applying them in day to day work
• Organised, methodical, and able to manage multiple cases simultaneously
• Confident working with stakeholders and building trusted relationships
• Proactive, curious, and enjoys improving processes
• Knowledge of GDPR, DSARs, audits, or compliance processes is highly beneficial

Benefits

• Flexible Work: 30 days of ‘work from anywhere’ policy
• Wellbeing Support: access to dedicated apps and Employee Assistance Programme
• Generous Leave: begins with 25 days, grows to 27 after 5 years, option to buy more
• Pension Plan: up to 7% employer contribution matching
• Private Medical Cover: comprehensive private medical insurance
• Family Friendly: maternity, adoption, shared parental leave, and paternity leave support
• Financial Aid: interest free train tickets and Cycle to Work Scheme
• Shuttle Services: free shuttle buses to connect to work
• Share Schemes: share plans to participate in company success
• Shopping Perks: 15% discount on and savings at retailers and restaurants
• Financial Protection: Income Protection and Life Insurance