Purpose of the role

You will play a key role in shaping and maturing the ITOps function at Zego, embedding service excellence, security, and operational efficiency as first class concerns.

• Key member of the ITOps team, owning the delivery and continuous improvement of IT services across a fast growing, technology led organisation.
• Build strong relationships with stakeholders across Engineering, Security and the wider business, acting as a trusted point of contact for escalated IT issues and security best practices.
• Champion ITOps tooling and automation, driving continuous improvement through metrics, ticket data, and process retrospectives.

What you will be doing

• Drive service quality improvements across the ITOps function, influencing stakeholders to adopt best practices and embed IT security and compliance as a shared responsibility.
• Define and document technical solutions with a clear analysis of risks, security and scalability, balancing operational rigour with business priorities.
• Critically assess processes and systems, identifying toil and inefficiencies, and driving automation led improvements that reduce operational burden.
• Nurture a culture of continuous learning and knowledge sharing within the ITOps team and across the wider business.
• Use AI tooling and automation to streamline repetitive processes, improve response times and enhance the overall IT service experience.

What you will need to be successful

• Proven experience managing identity and access at scale, including SSO, SAML, SCIM provisioning and lifecycle management using Okta.
• Strong hands on experience with MDM platforms, ideally Kandji (Iru), covering device enrolment, policy management and compliance enforcement across macOS and iOS fleets.
• Solid experience administering Google Workspace, including user lifecycle, group management and security configuration.
• Experience with ITSM platforms such as Freshservice, using ticket data and reporting to drive service improvements and identify recurring issues.
• Demonstrable experience leveraging AI tooling to automate repetitive IT workflows, improve response times and enhance service delivery.
• Experience deploying and administering AI platforms and integrations across the organisation.
• Comfortable writing production grade automation scripts deployed at scale via MDM, focusing on automating IT processes and reducing toil.
• Solid understanding of IT security principles, including endpoint security, access controls and compliance, with experience in ISO 27001 or SOC 2 environments a plus.
• Strong troubleshooting skills across macOS, SaaS platforms and network connectivity issues.
• Experience supporting audits and contributing to security or compliance workstreams.
• Comfortable supporting developer tooling and engineering workflows.
• Curiosity about how AI can enhance work-keen to experiment, learn quickly, and apply tools that improve productivity, streamline tasks or unlock new ways of thinking.

Benefits

Market competitive salary, private medical insurance, company share options, generous holiday allowance and a range of wellbeing benefits. You will also receive an annual flexible hybrid working contribution to support travel to the office or personal development.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status or disability status.