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65

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ASAP

Our client is a leading retail bank which is embarking on a multi-year strategic initiative to modernise their AI-powered customer service platform on their mobile and web applications for it’s retail banking customers, of which there are millions of users.

They are seeking a Product Manager with a passion for AI who can lead the design and roll-out of this feature, through setting the product strategy/roadmap, obtaining customer feedback and measuring product performance, whilst aligning to the bank’s overarching AI strategy.

The ideal candidate would have:

• Solid experience in the design and delivery of complex, customer facing (B2C) products, ideally in retail banking mobile apps but other high volume/regulated industries also considered.
• Experience in setting product strategy, roadmaps and frameworks to scale products for use by millions of customers.
• Track record of delivery - ability to drive the project alongside the product design.
• Passionate about AI, ideally with a track record of leveraging GenAI and Agentic AI to build customer-facing solutions.

The role can be based in either London, Manchester or Edinburgh, with the team working in office 1 day per week. Salaries on offer across locations:

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