Bookings Coordinator/Customer Service Advisor

Chester Hospital Administration Permanent Full Time

Salary £25,038.00 per annum, 37.5 hours per week

At Nuffield Health the UK’s largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

Our team in our Chester Hospital currently have an opportunity for a Bookings Coordinator/Customer Service Advisor.

Responsibilities

• Ensure complex administration and support meets all required standards and timescales.
• Manage, appraise, and interpret data, information and /or situations.
• Handle all enquiries or queries raised efficiently and effectively, escalating appropriately where necessary.
• Ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
• Support our PMI and Self paying patients with queries, face to face and over the telephone.
• Liaise with the Theatre Manager, Outpatient Manager, Patient Services Manager and Pre op Lead to ensure efficient running of the day to day bookings process.

Qualifications and Requirements

• To be a commercially minded person with drive and plans in place to ensure success.
• Be responsible for effective prospecting and managing opportunities throughout the entire bookings process utilising customer relationship and systems effectively.
• To champion the customer experience in the hospital and work with colleagues to deliver a strong customer focused mindset to bring the best of Nuffield Health to every customer.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Chester, The Grosvenor Hospital - a modern environment with a new theatre suite and day care unit. Our hospital is a leading facility in Chester since 1975 delivering comprehensive treatments and services.