This role will lead our work with and for Children and Young People at Dunham Massey and is placed within the Visitor Experience team.

Dunham Massey is part of a Children and Young People Network within the National Trust, which is made up of 19 National Trust Children and Young People (CYP) Hubs across England, Wales and Northern Ireland. The CYP Hubs were set up to support and develop opportunities for children and young people at our places as part of the National Trust’s inclusion ambitions. The aim is to foster a feeling of welcome and belonging for children (0 11 years) and young people ( years) at our places through quality engagement opportunities that overcome barriers, provide public benefit and amplify youth voice (from feedback to power sharing). Delivery of these aims is through visitor experience, schools and family programming, young staff and volunteers, community participation, youth forums and targeted projects.

Salary: £27,612 per annum

Contract Type: This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to last beyond 28th February 2027.

Working Hours: 37.5 hours per week

Working Pattern: Typically, you will work Monday Friday, with one weekend in four as duty manager, and some occasional evening and bank holiday work on a rota basis.

This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

What it’s like to work here

Dunham Massey is a 3,000 acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain’s finest winter gardens, is a very popular visitor attraction with over 100 staff. The busy team has a strong commercial focus and a fast paced environment. Within the park walls there is also a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell.

As the Children and Young People lead for Dunham Massey you will be responsible for:

• Advocating for the inclusion of children and young people
• Supporting teams to make sure any CYP work is safe, compliant and relevant.
• Co develop opportunities for young people to connect with nature, beauty and history - for children and families, and for teens and young adults.
• Building our understanding of the needs and interests of 0-25 year olds to shape experiences that truly resonate.
• Building and nurturing strong partnerships to reach new and diverse youth audiences.
• Delivering greater public benefit in places where children and young people live and through collaboration.
• Supporting the operations of the business, including duty management.

Who we’re looking for

We’d love to hear from you if you’re:

• Experienced in devising and running activities to inspire and engage people
• Skilled at communicating, and building good working relationships with people in your team and beyond
• Aware of ways to interpret precious collections of art and objects to a wide variety of people
• Well organised, and able to work at pace and keep to time
• Confident that you can deal with all kinds of people in all kinds of situations
• Flexible, yet with a focus on always giving high standards of customer service
• Used to working with and supervising volunteers

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Dunham Massey, Altrincham, Greater Manchester, WA14 4SJ

Documents

Senior Visitor Experience Officer - Career Level B.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 3rd May 2026

To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we’ll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.