How You’ll Make an Impact

• Lead Strategic Process Transformations: Orchestrate multi functional process redesigns that solve complex business challenges, moving beyond departmental silos to create a unified, high performance operating model.
• Architect AI First Ecosystems: Act as the primary driver for automation integration projects, leveraging cutting edge AI and machine learning to replace legacy manual touchpoints with intelligent, self optimising systems.
• Drive Cross Functional Alignment: Partner with stakeholders outside of core operations to identify dependencies and ensure that process improvements in one area do not create friction in another.
• Advanced Analytics & Insights: Use statistical process analysis and predictive modelling to identify high value transformation projects before bottlenecks even occur.
• Establish Governance & Standards: Design and implement robust process governance frameworks to ensure global compliance and mitigate risk across all organisational levels.
• Mentor & Scale Capability: Build organisational capability by coaching more junior Process Architects (Analyst I & II) and driving the adoption of advanced process methodologies such as Lean Six Sigma.

What We’re Looking For

• Experience: Minimum 4+ years in Operations, Process Excellence, Management Consulting or Business Transformation, with a proven track record of managing strategic process initiatives.
• Strategic Thinking: Ability to align process improvements with broader business strategy, understanding the commercial impact of every operational change.
• Expert Stakeholder Management: Demonstrated ability to manage complex stakeholder relationships across all organisational levels, including influencing C suite and VP level leaders.
• Technological Innovation: Deep proficiency in technology integration, specifically identifying and implementing complex automation and AI solutions that scale.
• Advanced Problem Solving: Expert level skills in root cause analysis and statistical optimisation techniques to drive data backed decision making.
• Adaptability & Vision: A mission driven leader who excels in ambiguous environments and has a passion for building the “future state” of a global fintech leader.
• Advanced certifications (e.g., Lean Six Sigma Green Belt, PMP) are highly desirable.