Everyone Together

Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.At DFS Group, everyone plays a part. Whether youre supporting our brands or serving our customers, youre helping shape the future of furniture retail. Each brand has its own identity and creative direction, but were united by a culture that puts people and purpose at the heart of everything we do.Everyone Welcome Across our Group, we’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn’t quite match the specification, we’d still really love to hear from you

Your new role

The Business Analyst is responsible for bridging the gap between business problems and technology solutions. They capture, analyse, and document requirements, ensuring that delivery teams understand the “why” and “what” behind every change. As a Business Analyst the focus is on high-quality execution within specific projects or work streams.

What you’ll be doing

Translating complex business needs into clear functional and non-functional specifications, user stories, and acceptance criteria.

Conducting “as-is” and “to-be” process modelling to identify efficiencies and eliminate waste.

Facilitate workshops with cross-functional teams to build consensus on solution design.

Use data modelling and gap analysis to validate that proposed solutions will deliver the expected business value.

Work closely with the Service Transition and Support teams to ensure all functional knowledge is transferred, support documentation is finalised, and"early life support" requirements are defined for a smooth handover.

Support the end-to-end testing life cycle by defining clear acceptance criteria and assisting the business with User

Hold responsibility for maintaining a Requirements Traceability Matrix (RTM) to ensure every business requirement is explicitly linked to a functional design element and successfully validated through testing, ensuring no “requirement leakage” occurs during delivery.

The role is for you if…

• Highly proficient in process mapping, data modelling, and gap analysis; able to translate ambiguity into structured requirements.
• Strong understanding of both Agile (Scrum/Kanban) and Waterfall delivery frameworks, with the ability to manage backlogs and sprints effectively.
• Ability to challenge business requests to ensure they align with functional goals, acting as a “filter” for value rather than just a “note-taker.”
• Skilled at facilitating workshops and managing stakeholders across Marketing, Product, Ops, and IT to drive consensus.
• Ability to understand IT system integrations and digital architectures (Web, Mobile, CRM) to ensure requirements are technically feasible.

Key Skills and Qualifications

• Proven experience working within a Supply Chain or Consumer Retail environment.
• Technical Tooling: Demonstrable experience using JIRA/Confluence for workflow management and appropriate process mapping tooling for requirement documentation.
• Minimum of 3+ years in an analytical role, with evidence of delivering projects that achieved measurable efficiency gains.

DFS Benefits

• Competitive Pay based on experience
• Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it
• Growth and Training: Learn new skills and develop your career with us
• Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year
• Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsburys, ASOS, and IKEA
• Well being Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships
• Pension and Savings: Join our Group Pension and Share save schemes
• Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay