• Strong experience across ITSM and HRSD ServiceNow modules.
• Hands-on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics.
• Integration experience with major HRIS platforms (eg, Workday, SAP SuccessFactors).
• Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations.
• Ability to design technical solutions from customer requirements and translate into functional specifications.
• Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards.
• Experience reviewing ServiceNow licence data and monitoring compliance.
• Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.