Description

Motability Operations is the UK’s largest leasing company, supporting over 800,000 customers with worry-free mobility solutions. Insurance plays a critical role in the Motability Scheme, and we’re evolving our proposition to deliver even better outcomes for our customers while remaining commercially and operationally efficient.

As part of this journey, we’re expanding our Insurance Solutions product team and are looking for a talented Product Owner to help shape what comes next.

This is a unique opportunity to play a key role in the future of our Insurance team. You’ll be at the heart of delivering outstanding customer outcomes, enhancing operational delivery, evolving our end-to-end repair and claims journey.

You’ll take ideas from early concept through to solution design and delivery, turning ambition into tangible results. Your focus will balance driving operational efficiencies with delivering commercial value and driving down insurance costs

Working closely with a wide range of stakeholders, from internal teams to external partners, you’ll lead conversations, challenge thinking, and coordinate delivery to drive meaningful impact. You’ll use data and insight to track performance, inform decisions, and continuously improve how we operate.

Collaboration is central to this role. You’ll partner with other Product Owners to share ideas, build consistency, and contribute to a strong, forward-thinking product culture. You’ll also have the opportunity to support wider cross-functional initiatives, bringing your expertise to where it can add the most value.

This role is a blend of product ownership. Alongside product development, you’ll play an active role in ensuring our day-to-day insurance operations run smoothly which includes operational reporting and cost management processes.
We’re looking for someone with a passion for problem-solving, a strong commercial mindset, and the ability to adapt quickly in a fast-paced environment. You’ll be comfortable balancing strategic thinking with hands-on delivery and bring experience of working in agile ways.

Above all, you’ll thrive in a collaborative, high-energy team where ownership, flexibility, and initiative are key. If you enjoy working at pace, influencing change, and shaping innovative insurance solutions, this is your chance to make a real impact.

Qualifications

• Be an advocate for MO customers, understanding friction points in the insurance journey and seeking good customer outcomes.
• Have in-depth knowledge of motor insurance or how the Motability Scheme insurance proposition works
• You will be motivated to achieve excellent outcomes in all you do
• Be agile and adaptable with strong agile ways of working experience
• Technical experience in product delivery and implementation or have worked within a project setting in an equivalent role.
• Excellent analytical skills - with proficiency in the use of analytic tools to make data and insight driven decisions to prioritise effectively
• Outstanding communication and presentation skills and able to articulate goals, priorities and requirements clearly and in compelling manner
• Be a good role model for the purpose and values of Motability Operations
• Foster a culture of collaboration and continuous improvement - be understanding of other opinions and demonstrate pragmatism in your approach

Minimum criteria
You’ll need all of these:

• Experience working in the Insurance industry, preferably Motor Insurance or a strong knowledge and interest in the Motor Insurance Industry.
• Experience as a Product Owner, or equivalent role experience
• Advanced skills in prioritizing features, managing backlogs and balancing short term demands with long term vision
• In-depth knowledge of agile processes and principles and familiar with development lifecycle
• Have experience of managing processes or performance of teams to delivery
• Experience of stakeholder management at all levels

Benefits

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 830,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

We find solutions
We drive change
We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.