Job Title: Technical Operations Manager

Location: EMEA (Stockholm / London preferred) Flexible / Remote

The Role We are looking for a highly motivated Technical Operations Manager to be the linchpin of our creator payment systems.

What You’ll Do

• Serve as the central point of contact for complex creator payment, tax, and onboarding escalations.
• Manage and prioritize technical support queues (e.g., Jira), diagnosing “unpayable” statuses and system errors.
• Utilize SQL and internal financial tooling to investigate data issues, clean up legacy creator profiles, and ensure compliance.
• Partner cross-functionally with Engineering, Finance, and Product to resolve major payout incidents and build a roadmap for better automation.
• Develop playbooks, FAQs, and standard operating procedures (SOPs) to minimize escalations and empower L1/L2 support teams.

What You Bring

• A strong background in Technical Support, Product Operations, or FinOps-preferably within a fast-paced tech, creator economy, or fintech environment.
• High proficiency in ticketing systems and managing technical escalations.
• Foundational SQL skills; you are comfortable querying databases to investigate the root cause of an issue.
• Exceptional organizational skills and an analytical mindset to identify patterns in support tickets and advocate for permanent fixes.
• Strong written and verbal English communication skills.
• Bonus: Experience with payment systems, tax compliance (KYC), or global creator monetization platforms.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.