Service Design Analyst (Hybrid - 50% in office)

The Client

Based in London my client are a prestigious Professional services organisation boasting a workplace with cutting edge people that is moving with the modern ways working. Named as one of the leading professional services organisations places to work for 3 times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed.

Job Overview

The Service Design Analyst will play a critical role in supporting the organisations business professional transformation programme. This position focuses on collating and analysing service data, generating actionable insights, and supporting the Service Design at a portfolio level.

Working with the Service Design Lead and functional areas:

• Support the development of the global portfolio framework, collating and drafting frameworks and templates
• Collate the requirements of services capturing user feedback and insights
• Bring together service details and information to input into service blueprints and interaction models
• Create and maintain templates to enable service design activities at an enterprise and functional level
• Analyse information and inputs to develop service catalogues
• Support workshop designs and facilitation activities to enable process mapping
• Analyse data to identify trends, gaps, and optimisation opportunities.
• Provide insights to inform decision-making at programme and project levels.
• Work across workstreams to support business readiness assessments and transitional activities
• Consolidate information from multiple sources and validate data integrity.
• Maintain documentation and input into change and communication activities to enable training, service playbooks and adoption of services
• Input into and consolidate service level impact assessments

Experience:

• Strong analytical and problem-solving skills with experience in data interpretation.
• Experience in process mapping
• Familiarity with service design and operating model principles
• Experience in customer journey, persona or similar service experience mapping
• Proficiency in data visualisation tools (e.g., Power BI) and Excel.
• Excellent stakeholder management and communication skills.
• Ability to work in a fast-paced, transformation-focused environment.
• Experience within a complex professional services or corporate environment, operating globally with regional and local presence.
• Experience in operating model transformation or large-scale change programmes.