1st / 2nd Line Support Engineer - Hybrid (4 days office / 1 day remote) Hattersley, Monday to Friday £30-33k
We’re looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you’ll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base.

This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You’ll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience.

The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It’s a role where being organised, proactive and confident dealing with stakeholders is key.
Key responsibilities:

• Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software
• Manage and prioritise tickets through the service management system
• Troubleshoot issues across Windows 11 and Microsoft 365
• Support line of business applications
• Install, configure and maintain devices and user equipment
• Support Intune, Autopilot and modern workplace tools
• Assist with AV, meeting room tech and office systems
• Maintain documentation and update knowledge bases
• Support asset management and JML processes
• Work closely with internal teams to resolve issues efficiently

What they’re looking for:

• Experience as a 1st / 2nd Line Support Engineer or similar
• Strong desktop support across Windows and Microsoft 365
• Exposure to Intune, Autopilot or PowerShell desirable
• Good understanding of IT systems and networking basics
• Strong communication skills and customer focus
• Organised, able to manage multiple priorities

What’s on offer:

• Competitive salary
• Hybrid working (4 days office / 1 day remote)
• 25 days holiday + bank holidays (option to buy more)
• Pension and private medical options
• Additional benefits and discounts

If you’re a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.