Role/Job title

SRE Manager /Ops Manager

Work Location

Wokingham, UK

Role type - Permanent/Fixed Term/ Contracting

Contracting

Mode of working Hybrid /office based

Office based

If Hybrid, how many days are required in office?

5days

Number of positions

1

Unit

Cloud

Duration of assignment

6 Months

Any other working conditions - travel/on call/shifts

NA

The Role

• This role leads multiple BAU operational teams across application, infrastructure, cloud, integration, data, and platform services, ensuring services meet agreed SLA/SLOs, operational standards, and regulatory expectations.
• The role acts as the single point of accountability for operations , while working closely with Delivery, Product, Architecture, Security, and Vendors to enable smooth transitions, controlled change, and continuous service improvement.
• The SRE / Operations Manager is accountable for the end-to-end stability, availability, and performance of all services.

Key Responsibilities

Overall Accountability

• Own end-to-end BAU operations across multiple service areas (L1/L2/L3 as applicable).
• Be accountable for availability, reliability, performance, and recoverability of all in-scope services.
• Act as the final escalation point for Major Incidents, service risks, and operational failures.

Service Reliability & Operations (SRE Focus)

• Define, own, and govern SLO, service health metrics.
• Ensure proactive monitoring, alerting, and observability across the estate.
• Lead blameless post-incident reviews, root cause analysis, and preventative actions.

BAU Team Leadership

Lead and manage multiple BAU teams, potentially covering:

• Application Support
• Infrastructure & Cloud Operations
• Integration & Data Operations
• Environment & Release Support
• Platform / Database / Middleware Support

Set clear roles, responsibilities, and ownership boundaries across teams.

Build a high-performing, accountable ops culture with clear KPIs.

Manage on-call, rota, and support coverage models.

Incident, Problem & Change Management

• Own major incident management, stakeholder communication, and service recovery.
• Ensure effective problem management with trend analysis and long-term fixes.
• Govern change and release processes to minimise operational risk.
• Ensure smooth service transitions from delivery into BAU.

Governance, Compliance & Risk

• Ensure services operate in line with ITIL, SRE, security, and regulatory controls.
• Own operational risk registers, audits, and compliance actions.
• Represent Operations in service reviews, governance forums, and audits.
• Manage third-party and vendor operational performance.

Stakeholder Management

Primary ops interface for:

• Product Owners
• Delivery Managers
• Architecture & Security
• Business and Senior Leadership

Provide clear, data-driven service reporting (availability, incidents, risks, improvements).

Influence roadmaps to ensure operability by design.

Key Skills & Experience

Essential

Strong experience leading SRE, Ops, or Service Management teams in complex environments.

Proven accountability for 24x7 BAU services at scale.

Deep understanding of:

• Incident & problem management
• Monitoring & observability
• Change & release control

Experience working across cloud, applications, data, and integrations.

Strong stakeholder and escalation management skills.

Desirable

• Background in Site Reliability Engineering or DevOps-led operations.
• Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code.
• Vendor and managed service leadership experience.