Service Charge Officer (18 Month Fixed Term Contract) - Devizes, SN10 2AZ, United Kingdom

Bring your passion, curiosity and eagerness to learn to our Service Charge team. If you enjoy working with data, solving problems and helping customers understand their charges, this could be the perfect opportunity for you.

The role

As a Service Charge Officer, you’ll play a key role in ensuring service charges are accurate, transparent and fair for our tenants, homeowners and leaseholders across Wiltshire and Somerset.

You’ll be responsible for setting and reconciling service charges, working with large volumes of financial data and making sure we only charge what we’re legally entitled to recover.

You’ll:

• Analyse and interpret financial data to produce accurate service charge calculations
• Work closely with colleagues across the business to gather and validate information
• Review leases, tenancy agreements and legal documents to ensure compliance
• Apply current service charge legislation in your day-to-day work
• Support customers by answering queries via phone, email and face-to-face

About you

We’re looking for someone who is detail-oriented, customer-focused and keen to develop their skills.

You’ll bring:

• A strong commitment to excellent customer service
• The ability to build positive working relationships with colleagues and customers
• Clear and confident communication skills (both written and verbal)
• A high level of accuracy and attention to detail
• Good IT skills, including Microsoft Office and CRM systems

You’ll also:

• Be flexible in your approach to meet customer needs
• Be willing to travel locally and regionally
• Hold a UK driving licence and have access to your own vehicle for work

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

You will be required to undertake a basic DBS check if successful.

Internally this vacancy will be offered as a secondment, please discuss with your leader before applying.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.