We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply.

We are seeking a highly motivated and customer‑focused Trading Floor Desktop Support Engineer to support a high‑pressure front‑office environment. You will work directly with traders, quants, and analysts to ensure all desktop, application, data, and connectivity issues are resolved rapidly with minimal impact to trading activity.

A strong ability to troubleshoot Excel‑based pricing sheets and formula logic is highly beneficial.

Key Responsibilities

• Provide L1/L2 desktop and application support to traders and other front‑office users
• Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware
• Support and maintain trading turrets, dealer boards, and voice systems
• Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues
• Assist with market data add‑ins (Bloomberg API, ICE, CME add‑ins)
• Manage incident tickets and escalate where appropriate
• Perform desktop builds, upgrades, and deployments using enterprise tools
• Support trading floor moves, device rollout projects, and hardware refresh plans
• Work closely with infrastructure, network, app support, and dev engineering teams
• Participate in shift patterns or on‑call rotations as needed
• Ability to create clear KB documentation

Required Skills & Experience

• 2-5+ years’ desktop or trade‑floor support experience
• Strong understanding of Windows OS, Active Directory, Microsoft 365
• Advanced Excel debugging including formula tracing, named ranges, dependency checking
• Ability to communicate effectively with front‑office users
• Experience in a financial services or fast‑paced trading environment
• Basic understanding of ITIL processes

Desirable Skills

• Familiarity with Excel-based pricing models used in front‑office teams
• Turret / voice trading systems (Cloud9)
• SCCM/Intune
• PowerShell scripting
• Basic networking (DHCP, DNS, VLANs)
• Understanding of equities, FX, fixed income, or derivatives workflows
• ITIL Foundation
• SQL query building basic level

Personal Attributes

• Calm, confident, and solution‑driven
• Strong attention to detail
• Excellent communicator, especially under pressure
• Proactive, resourceful, and able to prioritise effectively
• Comfortable supporting demanding front‑office stakeholders

To find out more about Huxley, please visit www.huxley.com

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales