Production Support Engineer - Trading Systems

This is a rare chance to join the technology backbone of one of the world’s most ambitious digital asset firms - a company that operates at the intersection of institutional finance and crypto markets, moving serious capital across global venues every day.

The team supporting their trading and risk infrastructure needs a sharp, independent engineer who thrives in fast-moving environments. When the market is open, every second counts - and your instincts, speed, and depth of knowledge are what keep things running. This is not a service desk. You will be deep in logs, databases, and systems alongside traders and engineers - hunting root causes, not managing queues.

Key Responsibilities

• Lead investigation and resolution of production incidents across trading and risk systems
• Dig into logs, SQL, and system metrics to find root causes - not just symptoms
• Work directly with traders, quant teams and developers during live incidents
• Support order flow, execution pipelines, market data feeds, and trade lifecycle processes
• Build automation and tooling that eliminates repetitive manual operations
• Improve monitoring, observability, and alerting across the stack
• Participate in on-call and out-of-hours incident response

Key skills

• Linux / Unix environments
• SQL for investigation and debugging
• Production incident troubleshooting
• Monitoring tools - Geneos, Splunk, Dynatrace
• Scripting and automation - Python, Bash

Highly valued experience

• FIX protocol
• Exchange connectivity and market data systems
• Messaging systems - Kafka, Solace, Tibco, MQ
• Order management systems (OMS / EMS)
• Trading platform infrastructure
• Understanding of trading lifecycle and order flow