A newly established, well-backed specialty Lloyd’s insurance broker is seeking a hands-on Director / Head of Operations to help build and shape the business from the ground up.

With no legacy systems or processes, this is a rare opportunity to design and implement a modern, tech-enabled operating model from day one. The business is focused on innovation, leveraging AI and smart technology to drive efficiency, scalability, and client experience.

This is a highly practical role suited to someone who enjoys rolling up their sleeves, owning operations end-to-end, building processes, selecting systems, and embedding a lean, high-performing infrastructure without reliance on large teams.

Key focus areas:

• Designing and implementing operational processes from scratch
• Driving the adoption of AI and digital tools
• Building a scalable, efficient operating model
• Supporting business growth in a fast-paced environment

Ideal profile:

• Strong operational leadership experience within insurance
• Experience building or transforming operations in a growth environment
• Comfortable in a hands-on, resource-lean setting
• Forward-thinking, with a passion for technology and innovation

For more information, please apply now or contact sam.crayk@eamesconsulting.com