About the job
Job summary
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
We are HMRC Chief Digital and Information Office’s (CDIO) Tax, Benefits and Enterprise Operations (TB & EOps) team. We oversee the Enterprise Tax Management Platform (ETMP), a core component of HMRC’s tax accounting and payment infrastructure that supports millions of customer transactions annually and is defined as critical national infrastructure.
The team also currently supports SAP systems for internal HR (EOps), Procurement and Finance operations.
We oversee and manage our IT supplier, who undertakes operational running and IT change delivery onto the platform, this includes live service operations and complex batch processing across more than 60 tax and benefit schemes. Approximately £800bn of taxes and benefits flows through the Platform every year.
Job description
This is an exciting opportunity to join HMRC’s CDIO Tax, Benefits & Enterprise Operations (TB & EOps), working in the Change and Assurance team.
The team assures change and maintenance deliveries across the Platform IT contract ensuring live service integrity is maintained during any IT change. You will be involved in identifying, defining, and agreeing the assurance approach, including depth and breadth of your team’s involvement to undertake platform-based, delivery focused assurance across a portfolio of the high risk/impact ETMP deliveries.
The team also undertake delivery management of projects up to a value of around £500,000 whole life cost. This is defined as a small change. As an Associate Delivery Manager you will be leading the end-to-end delivery of multiple small to medium scale IT deliveries.
These are the two strands of work across the team, and you will be placed into one of these areas. While the roles of each area are broadly similar there will be nuances in the duties for each role and operational flexibility across the team is expected.
It is envisaged that over time as we transition from ECC6.0 to new replacement software the scope of the end-to-end delivery management role will evolve in line with new contractual arrangements.
Person specification
We’re looking for experienced delivery professionals who thrive in dynamic environments and bring a collaborative, problem-solving mindset.
You will have experience of delivering IT or small business change projects.
You’ll be responsible for:

• Supporting a Delivery Manager(s) with the delivery assurance of multiple large scale / complex IT projects, refining assurance criteria, principles, priorities, and practices and/or
• Leading the end-to-end delivery of multiple small to medium scale IT projects / sub-projects.
• Managing the production and maintenance of delivery/assurance plans, status reports and reviewing documentation such as Solution Design Documents, Functional Specifications etc.
• Reviewing and assuring supplier and project compliance with all expected standards and approaches, as well as assessing performance and outcome.
• Identifying, managing, and escalating risks, issues, and dependencies.
• Building collaborative relationships with stakeholders across CDIO and HMRC and supplier partners.
• Working collaboratively with HMRC Project stakeholders, Delivery Managers and supplier partners to ensure delivery is aligned with the project scope, requirements, and timeline constraints.
• Actively contributing to the Delivery Manager community.

This role offers the chance to work with modern technologies, influence strategic outcomes, and make a lasting difference to public services.
Essential Criteria:

• Project/IT Delivery Management Experience - Proven experience delivering IT enabled change, balancing multiple priorities within a project setting.
• Assurance & Risk Management - Experience of managing a portfolio of assurance/project delivery plans, risks, issues, and dependencies effectively in the face of shifting priorities.
• Stakeholder Engagement - Proven experience of building strong relationships with stakeholders and supplier partners to facilitate collaboration and successful outcomes.
• Commercial Awareness - Experience of working closely with supplier partners, challenging where appropriate to ensure value for money.
• A sound understanding of the ITIL Lifecycle and familiarity with recognised project management frameworks (e.g. Prince2, Agile Practitioner, MSP).
• Communication Skills - Ability to communicate clearly across technical and non-technical audiences.

Desirable Criteria:
Ideally, the successful candidate will also demonstrate experience in the following:

• Experience working across the HMRC IT change lifecycle, from initiation to implementation.
• Experience of delivering change on the ETMP and/or EOps platforms.

Additional Information
The role requires collaborative working and attendance in both HMRC and Supplier offices. Supplier office working will be required at least 1 day per month (supplier office currently based in Worthing). Quarterly there will be an attendance requirement in the Supplier office of at least 2 days to attend innovation days/workshops.
Attendance at supplier site will count towards your office attendance requirement.
There will also be a need to support Supplier led Drop-In forums with HMRC customers which is likely to involve travel and attendance at other HMRC Offices.
Flexible working will need to be discussed and agreed with Vacancy Holder due to existing working patterns across the team.
Behaviours
We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:

• A name-blind CV to include your job history, with a short description of your roles and responsibilities, previous experience relevant to the role and responsibilities, highlighting any key achievements of up to your last 3 roles in no more than 200 words per role.
• A 500-word Personal Statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria outlined in the advert. You should use specific instances and examples from your career to demonstrate suitability.
• Behaviours - you should submit a 250-word example for the following behaviour:

Making effective decisions - provide a specific example from your career where you’ve made an effective decision. Use the following link for our Civil Service Behaviours. Search the behaviour under HEO grade.
Success Profiles: Civil Service behaviours - GOV.UK
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your behaviour statement, CV and Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
The interview will be 1 hour in duration and will be held by a 3-person panel. During the panel interview, you will be assessed against your experience and behavioural competencies, these are outlined below.
Behaviours:

• Making effective decisions
• Managing a quality service

You will be asked at least 1 question per behaviour and experience based questions to assess your suitability for the role.
When answering you will be required to provide a specific example from your career which demonstrates the behaviour, applying the STAR (Situation, Task, Action, Result) technique when delivering examples.
For further information on HMRC success profiles, please use the following link; Success Profiles (opens in a new window).
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years’ employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Technical Support
If you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.
Important information for existing HMRC contractual homeworkers
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).