Software Support Engineer – Preston - Hybrid workingApplication support, SQL, Software Support, Preston, Lancashire, North West* This advanced solutions provider requires a driven and self-motivated Software Support Engineer to join their busy technical services team and motivate those around them. They are based in Preston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.The Software Support Engineer will be responsible for:

• Software support for critical business systems of business customers
• Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration
• Handling customer incidents, problems and requests within strict Service Level Agreements
• Answer questions from customers about the features and capabilities of the supported Applications

The following skills and experience are required:

• Ability to multi-task in a pressurised environment
• Knowledge and experience of Software Deployment
• Problem analysis and solving
• Supporting bespoke application
• Knowledge and experience of system monitoring solutions
• Excellent communication skill whilst developing effective working relationships with both internal and external customers
• SQL database experience is advantageous

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff. If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks. Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.