My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You’ll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations.

You’ll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management.

This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity!

The following skills/experience is essential:

• Strong Customer Service background
• Previously managed or overseen a Contact Centre
• Experience working with outsourced vendors
• Analytical skills (Excel)
• Any experience with Fraud Investigation is desirable
• Tableau, Power BI or similar tool is desirable
• Degree educated
• Excellent communication skills

Salary: Excellent + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.