Fully Flexible Agile Working

IT Technician

Role Profile

About Us

At BDO we specialise in helping businesses, whether start-ups or multinationals, to achieve their goals. This is achieved through our own professional expertise and by working directly with organisations and the entrepreneurs behind them.

We develop strong, personal relationships with our clients and take an active interest in their businesses, providing an integrated business advisory solution. We have developed a robust understanding of the factors that govern business growth, our objective is to use this to help our clients to maximise their potential.

At BDO we are also committed to helping our people develop to their full potential. We nurture a friendly team culture and our people work within an extremely supportive and creative environment, are valued, and are equipped and empowered to deliver exceptional client service. The quality of the work we do for our clients is directly aligned to the quality of our people.

Working with us

Joining BDO means taking the first step to a working life filled with interesting and varied projects every day. We will provide you with the right balance of empowerment and support to ensure you are successful in your role.

Our welcoming team environment and collaboration with colleagues will mean that you will develop your skills quickly alongside contributing to the success of our clients and BDO.

We offer a competitive salary, flexibility in your work, contributory pension, a generous annual leave entitlement & a range of additional benefits.

Our Values

Our core values are integrated into all aspects of working life at BDO:

• Honesty and Integrity
• Empowerment & Personal Responsibility
• Mutual support& Respect
• Professional and Personal Client Relationships

The Role

As IT Technician, you will support the day-to-day operation of the organisations IT infrastructure, systems and support services. You will work alongside the Senior IT Manager and liaise with external IT providers to ensure secure, reliable and efficient IT operations.

You will provide first and second line technical support to colleagues across the business, assist with IT projects, and help maintain effective IT processes and documentation. This role will also support our journey towards ISO 27001 certification, contributing to the development of information security controls, policies and best practices.

Principal Accountabilities

You will:

• Provide day-to-day IT support to users across the organisation
• Troubleshoot hardware and software
• Escalate complex technical issues to the Senior IT Manager or external IT provider
• Set up and configure laptops, desktops and mobile devices
• Manage user accounts, access permissions and onboarding/offboarding processes
• Assist with monitoring IT systems
• Support system updates, patching and routine maintenance activities
• Maintain IT asset registers for hardware and software
• Assist with monitoring system backups and disaster recovery processes
• Liaise with external IT suppliers and service providers as required
• Support implementation of new systems and technology improvements
• Assist with IT documentation, procedures and knowledge base updates
• Provide support for IT security initiatives and best practices
• Assist in responding to IT security incidents in conjunction with our external IT provider
• Support ISO 27001 readiness activities including documentation and control implementation
• Assist with IT audits and compliance activities
• Monitor service issues and identify opportunities for improvement
• Provide support for meeting room technology and office IT equipment
• Assist with procurement of IT equipment and software licences
• Work collaboratively with stakeholders to understand technology requirements
• Undertake any other duties as required to support the IT function and business objectives

Your Experience and Skills

Essential Criteria:

• At least 1 year experience in a similar IT support or IT technician role
• Good knowledge of Microsoft Windows and Microsoft 365 environments
• Understanding of basic networking concepts (LAN/WAN, Wi-Fi, VPN)
• Experience troubleshooting hardware and software issues
• Strong problem-solving and analytical skills
• Ability to prioritise workload and manage competing demands
• Excellent verbal and written communication skills
• Strong organisational and administrative skills
• Customer-focused approach to IT support
• Attention to detail and commitment to service delivery

Desirable Criteria:

• Experience working with external IT service providers
• Exposure to cloud platforms (e.g., Azure, AWS, Google Cloud)
• Knowledge of endpoint security and antivirus solutions
• Experience supporting mobile devices and MDM solutions
• Familiarity with IT asset management tools
• Exposure to ISO 27001 or information security best practices
• Experience supporting IT projects or system rollouts
• Knowledge of data protection and GDPR requirements
• Understanding of ITIL service management principles

Professional Qualifications:

Essential:

• Third Level Qualification in Computer Science, Information Systems, or related field or equivalent relevant experience
• Demonstrable hands-on IT support experience
• Proven technical experience in IT infrastructure, systems and security

Desirable:

• ITIL Foundation certification
• CompTIA A+, Network+, or similar technical certification
• Microsoft certifications (e.g., Microsoft 365, Azure Fundamentals)
• Cybersecurity-related certification (e.g., Security+)
• ISO 27001 Foundation awareness training