Job Title :Customer Support Analyst
Location:Chandlers Ford
Salary:£26,208 including a discretionarybonus
Hours:Monday to Friday 8am-5pm

Established in 2003, Utilita Energy was founded with a simple mission: to transform how people experience energy by placing customers at the heart of every decision.

We set out to challenge the Big Six by creating a fairer, more flexible approach that empowers customers to feel informed, in control, and confident about their energy usage and costs.

By revolutionising the way customers can use prepayment as their preferred payment method, smart meters have become essential indeliveringgreater visibility and control over their energy consumption.

Wehavean exciting opportunity to join ourOperations team, whereyoullsupportinternal teams and ourcustomers with any questions orissuesthey have withtheirsmart meter.

Ifyou’resomeone who thrives on understanding processes, solving problems, and making a real difference tocustomers,wedlove to hear from you.

What does this role involve?

As aCustomer Support Analyst, you will be reviewingdata,identifyinganomalies, and proactively resolving issues before they affect our customers.

Youwill be a point of escalationto our contact centre teams to resolvea range oftechnical issues.Thiswill includeboth inbound andoutbound calls to customers to help troubleshoot andresolve issues.

Who are we looking for?

You will be naturally inquisitive withstrong communicationskills, which will allowyou to assess asituation and be able tocommunicatea solutionto both internal teams and customers.

To be successful in this?role?you willbe requiredto pass an enhanced security vetting process.

The Important Things!

Join a company that truly invests in you. Enjoy a structured bonus scheme, clear?career?and development opportunities. Recharge with?25 days leave, plus bank holidays,?access?private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give?back with?a paid volunteering day. Plus, benefit from a generous pension contribution.?Were?more than a workplace;?were?a place to thrive.

The Luxion Group?comprisesof?the following companies Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd,?Procode?Technology Ltd and Canary Care Global?Ltd.

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