The Company

Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer.

The Role

• The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers.
• Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.
• Providing service/support on all quality related aspects to the Customer and other interested parties.
• Quality interface to customer, overseeing a high volume of engineering changes.
• Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
• Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions.
• Involvement in the NPI process verifying specific customer requirements. Conducting FAIs.
• Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
• Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.
• Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
• Analysing interested parties KPIs and other available data/metrics to identify improvement areas.
• Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.
• Presenting quality metrics at regular business review meetings.
• Respond to supplier quality issues on material.
• Maintaining compliance to accreditations and approvals.
• Any other reasonable duties as required.

The Person

• HND Electronics qualification.
• Strong interpersonal skills, personable, team player and focused.
• Application of quality management systems.
• Experience of Internal Auditing ISO9001.
• Working knowledge of IPC-610.
• Worked within a volume electronics manufacturing environment.
• Computer literate: Microsoft programs.
• High-level of data analytic work.
• Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis
• Commercial awareness.
• Highly developed communication skills at all levels.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• A good pension scheme.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.