Job Specification: For: Service Engineer

Salary: £45,000p/a

• Additional uplift when working away
• Working weekends when traveling is double time
• Company Pension Scheme
• When traveling an upfront payment is made directly to cover meal expenses etc. (amount dependant on country of destination)

Reporting to: Operations Manager

Department: Service Department

Location: Chesterfield based, with travel (UK & Overseas)

Permanent Position

Shifts: Chesterfield Workshop (Mon-Thurs 7.00am till 14.00pm & Fri 7.00 am till 11.00am) Traveling hours (Flexible)

Generations are excited to be recruiting a Service engineer to join an innovative and industry-leading company with specialist expertise and experience in the design, manufacture, and installation of environmental machinery.

Purpose of Role:

• To represent the Company in a positive manner, it is a proactive point of contact for customers and strive to develop and nurture client relationships.
• Work with customers at their premises, representing the Company, leading internal and external teams through the Servicing, maintaining and repairing our products.
• Be a technical reference point for all Products, feedback to our engineering teams and drive evolution.
• Help to drive a positive health and safety culture in every aspect of your role.
• To support the delivery of engineered and manufactured products by providing a programming, testing, fault finding and quality inspection service for full electrical control units and components in line with business requirements.

Service Responsibilities & Duties:

• You will be part of the Projects and Services Teams involved in the breakdowns and servicing of equipment and systems supplied to our global customers.
• You will be required to travel at short notice
• The position is a mixed office/shop/site role with regular overseas travel to perform service visits at customer facilities to troubleshoot and resolve electrical, mechanical, and software issues, and/or to handle scheduled maintenance tasks.
• Servicing, maintaining and repairing of electrical and mechanical equipment aimed at improving reliability and efficiency.
• Coordinate with the customer or third-party contractor to accomplish tasks.
• Provide training and useful information to customer representatives, operators, engineers, and management.
• Prepare all documentation related to on-site activities including site visit reports, marked up as built drawings, time sheets, and commissioning documents.
• Provide technical support to customers to resolve plant breakdown or reliability issues.
• Document any issues or product improvement ideas and present this information to the team.
• Occasionally remotely supporting customers will be required out of hours, this is due to the global time zones.
• Assist with the assembly and factory acceptance testing of products at our facility in the UK
• This role requires frequent and sometimes short notice travel to many parts of the world. It is expected that this could be up to 30-40% of your working time.
• Responsible for planning and booking your own travel to the destination required.
• When not traveling to customer site the Testing role below will be carried out in our Chesterfield workshop.
• Any reasonable work request to support the business needs.

Testing Responsibilities & Duties:

• Setting up PLCs, HMIs to the required standard
• Testing electrical control units to ensure compliance with the required outputs
• Fault finding in the event of non-compliance of electrical controls and performing root cause analysis investigations to understand the failure mode
• Implementation of corrective and preventative actions to return the controls to required standard and outputs.
• Maintaining, supporting and upgrading hardware & software in line with business requirements
• Ensuring all work is completed in line with the business safe operating procedures providing no risk to H&S
• Complete all required electrical controls in line with production schedule, ensuring on time in full
• All work completed to the Quality standard requirements ensuring fully compliant work including but not limited to current safety regulations and external and internal quality standards
• Fully responsible for taking ownership for area of work, maintaining a safe as practically possible working environment ensuring good housekeeping, safe working practices and general workplace maintenance

Environment, Health & Safety:

In addition to the role Responsibilities, every employee has overall responsibility for:

• Taking reasonable care for your own Health and Safety and the Health and Safety of others who may be affected by your actions.
• Working with the Company to ensure a high standard of Environmental Health and Safety management by following the site EHS procedures. Ensuring compliance with all relevant quality standards/procedures in your area. This includes reporting any deviations from these standards/procedures, completing corrective actions and making recommendations to prevent similar deviations in the future.
• Maintains safe and clean working environment by enforcing procedures, rules, and regulations.
• Maintains product and company reputation by complying with applicable regulations.

Qualifications & Experience:

• Time served (Engineering discipline Electrically biased)
• Min. 2 years electrical installation / service experience (mechanical experience would also be an advantage)
• ECS / CSCS Card (preferred)
• Min 5 GCSEs Grade C and above
• Experience in Plant / Cast House / heavy manufacturing Environments
• Computer literacy with MS Office, Outlook and Adobe software.
• Competent in reading both Electrical and Mechanical drawings essential
• Hydraulic experience (preferred)
• Basic knowledge of PLCs, HMIs, companys electrical hardware and software
• Ability to identify non-compliance
• Comfortable and a basic understanding of computers/ computerized systems