Technical Lead/Solution Architect

Will develop strategies to implement Qualtrics platforms and specific product features - both technically and strategically to maximize the value of the investment.

They develop the plan for software system blueprints, integrations, or platforms that meet business goals, ensuring the solution is feasible, scalable, secure, and cost-effective.

Focuses on problem-solving and data strategy, using technical expertise to activate and enhance client programs and drive measurable business outcomes.

Supports delivery teams to ensure deliverables align with client expectations and goals, and provides comprehensive knowledge transfer and training to client teams for long-term program ownership.

Directs the end-to-end setup and migration of client programs, ensuring projects meet established scopes, timelines, and quality standards using methodologies like Agile or Kanban.

Technical Skills:

• Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules preferred

• Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python

• Setup automated workflows within Qualtrics to trigger aligned actions across the tech stack

• Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI)