Our OEM Client based in Solihull, is searching for a Customer Quality Engineer to join their team, Inside IR35. This is a contract position with an end date of 31st March 2027.

Umbrella Pay Rate: £33.64 per hour.

Duties:

This role supports the product creation process from concept through end of life, focusing on the detection and resolution of Squeak & Rattle and Water issues across vehicles, systems, and components.

As part of the current car team, you will lead issue investigation and resolution to improve customer satisfaction, working cross-functionally across design, manufacturing, durability fleet, and warranty. Using structured problem-solving tools such as 8D, you will drive issues to closure, implement robust solutions, and support continuous improvement through physical vehicle testing on rigs and on test tracks.

Key Responsibilities:

• Lead issue resolution using 8D problem solving.
• Manage work transparency using Agile tools (e.g. JIRA).
• Deliver clear technical updates and reports to stakeholder.

Skills Required:

• Automotive/Engineering degree or equivalent automotive experience preferred.
• Demonstrable problem-solving experience e.g. Root Cause Analysis, 8D Disciplines of problem solving.
• Demonstrate good negotiation skills to promote issues to next phase of investigation.
• Knowledge and understanding of automotive manufacturing processes.
• Demonstrate ability to work independently with minimum supervision.
• Highly motivated, fast learner and ability to easily handle multiple tasks.
• A full clean UK driving licence.
• Ability to deliver presentations to work groups and senior management.
• Ability to analyse large data that translates into next actions.
• Microsoft package elements such Power Point and Excel to an intermediate level.
• Ability to Plan work/Events and organise detailed activity to deliver the outcomes.
• Prior knowledge and experience in Squeaks & Rattle, Durability testing an advantage.

Education Required:

• Automotive / Mechanical / Manufacturing Engineering degree.