IT Support Team Lead (3rd Line) - Onsite - Bury

We’re looking for an IT Support Team Lead / 3rd Line Engineer to take ownership

of our support function and help improve IT operations and infrastructure.

You’ll lead the day-to-day IT support team, act as the senior escalation point

for complex technical issues, and contribute to infrastructure improvements

including an on-premise to Microsoft Azure cloud migration.

Working closely with the Platform and Engineering teams, you’ll ensure support

runs efficiently while they focus on platform development and DevOps initiatives.

Your Responsibilities

• Lead the IT support team and manage day-to-day operations

• Act as the 3rd line escalation point for complex issues

• Manage ticket queues and allocate workloads

• Oversee end-user support across hardware, software, networking and cloud

• Contribute to infrastructure improvements and Azure migration projects

• Build and document support processes and automation

• Mentor junior engineers and support team development

Tech Stack

Microsoft: Microsoft 365, Entra ID, Intune, Active Directory, GPO, SSO, Teams, SharePoint

Infrastructure: VMware (vCenter / ESXi), Dell servers & storage

Operating Systems: Windows 11, Windows Server 2019+, Ubuntu

Networking: Firewalls, OS10 switches

Database: Basic MS SQL administration (backups, instances, maintenance)

Security: Patch management, antivirus, 3-2-1 backup strategies

Nice to Have

AWS Cloud

Azure

Barracuda email archiving

Team Structure

Support Team: 4 engineers

Platform Team: 2–3 engineers (growing)

Reporting to the Platform Team Lead

Location

On-site – 5 days per week initially