Overview
We are seeking experienced Field Service Engineers to provide on-site break/fix support for HP and Lenovo laptops and desktops across multiple regional locations. This is a hands-on, field-based role requiring strong technical ability, self-sufficiency, and professionalism when representing the client on-site.

Scope of Work
Carry out field-based repair and maintenance of HP and Lenovo laptops and desktops.
Diagnose, troubleshoot, and resolve hardware faults, performing component-level replacements where required.
Strip down, repair, and rebuild laptops and desktops following vendor procedures.
Use mobile app to receive and update daily tickets.
Collect required parts from the designated parts pick-up location each morning.
Attend client sites to complete assigned repairs, return old parts, and collect new ones the following day.
Utilise provided USB tools for BIOS and branding configuration.
Work independently with remote support available from the central help line.

Skills & Experience
Proven experience in field-based or deskside support roles at Level 2 or above.
Hands-on experience with HP and/or Lenovo hardware (laptop and desktop repair).
Strong diagnostic, troubleshooting, and repair skills.
Familiar with part replacement, imaging, and BIOS configuration.
Good customer service and communication skills.
Full UK driving licence and own vehicle (essential).
Own standard toolkit (specialist BIOS tools supplied).