On Site 5 days a week (Sunday to Thursday)

Shift Time: 15:30 - 00:00

Salary: £34k - £36k

You will be operating as part of our dynamic and fast-paced Digital Workplace Team, where your role will be instrumental in championing a user-centric approach to IT services.

Your primary objective will be to support business IT systems and services across the company to meet our standards of excellence within the digital workplace framework.

This role involves troubleshooting hardware and software issues and providing technical support to employees.

Your responsibilities will extend to collaborating with IT teams to streamline digital workflows, support the deployment of new technologies and ensures seamless integration of digital tools to enhance overall workplace efficiency.

Key responsibilities:

• Provide timely and effective technical assistance to end-users addressing hardware and software issues in the digital workplace environment.
• Collaborate with IT teams to integrate and optimize digital tools, facilitating seamless communications and efficient workflows across the business.
• Respond promptly to incidents, document issues, and escalate complex problems to the relevant teams for resolution.
• Installing and testing operating systems and software applications as advised by the IT Manager
• Commissioning of desktop, laptop and mobile devices
• Stay updated on emerging technologies
• Work as part of the wider Digital Workplace team with responsibility for the day-to-day support of the business.
• Responsible for providing support of production traceability systems and their components; label printers, weighing scales, touchscreens, visual inspection, barcode scanning, network infrastructure.
• Responsible for managing the life cycle of all site IT assets, delivery to destruction.
• Support all IT hardware, software, and production-based systems within a very fast-paced and constantly changing environment.
• Management of Backup, Antivirus, Proxy, Monitoring and Patching.
• Contribute to developing and testing disaster recovery plans in line with business policy.
• Define objectives related to your assigned responsibilities.
• Own Incidents to ensure that they are resolved to the user’s satisfaction & done in line with the time scales set.
• Work with relevant teams to resolve Service Requests in a timely manner and transfer knowledge.
• Provide analytics for use of Problem Investigations & Management Information as required.
• Help ensure compliance with relevant policies, regulations, and industry standards related to the digital workplace, including data privacy and cybersecurity regulations
• Adapt to evolving technologies and business requirements, proactively seeking opportunities to optimize and streamline digital workplace processes
• Out of hours support

Requirements

• Demonstrate a strong understanding of hardware, software, and networking technologies, with the ability to troubleshoot and resolve a variety of technical issues.
• Possess excellent problem-solving abilities to quickly identify and address challenges, ensuring minimal disruption to digital workplace operations.
• Stay agile in a dynamic technological landscape, adapting to new tools and methodologies to meet the evolving needs of the digital workplace.
• Exhibit a customer-centric approach, providing friendly, responsive, and effective support to end-users while maintaining a positive and approachable demeanor.
• Communicate technical concepts in a clear and understandable manner to users with varying levels of technical expertise, fostering effective collaboration and knowledge transfer.
• Work collaboratively with cross-functional IT teams, sharing insights and knowledge to contribute to a cohesive and efficient digital workplace ecosystem.
• Effectively prioritize tasks and manage time to meet deadlines, ensuring timely resolution of issues and efficient implementation of system updates.
• Adapt to changing priorities and urgent situations, demonstrating flexibility in response to organizational needs and evolving technology requirements.
• Approach problem-solving analytically, using logical reasoning and data analysis to diagnose and address technical issues systematically.
• Take initiative to proactively identify areas for improvement in the digital workplace, suggesting and implementing solutions to enhance efficiency and user experience.
• Uphold ethical standards in handling sensitive information, respecting user privacy, and complying with organizational policies and regulations.
• Proven interpersonal skills, is credible and can influence others across all levels within the organization.
• Willingness to learn new skills and gain more knowledge is essential.
• Qualifications in ITIL v3 or 4 are desirable.