We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly.

As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You’ll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.

Key Responsibilities

• Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)

• Troubleshoot hardware, software, network, and system issues

• Install, configure, and maintain desktops, laptops, printers, and mobile devices

• Support operating systems including Windows, macOS, and Linux

• Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)

• Document issues, resolutions, and procedures within the IT knowledge base

• Escalate complex technical issues to third parties or senior IT teams when required

• Support employee onboarding and offboarding processes

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)

• Proven experience in an IT support or helpdesk role

• Strong knowledge of computer hardware, software, and networking fundamentals

• Experience using ticketing systems and remote support tools

• Working knowledge of cybersecurity principles

• Experience with Active Directory, Office 365, and Azure Active Directory

• Experience with Microsoft Intune

• Basic understanding of servers, virtualization, and cloud platforms

• Excellent problem-solving and communication skills

• Ability to work independently and manage multiple priorities

• Hybrid working model

• Salary up to 35,000 (dependent on experience)

• Opportunity to join a supportive, forward-thinking business

• Exposure to a broad and modern IT environment

EA First Ltd are acting as an Employment Agency for this permanent vacancy.